Resources

Client Documents

Signposting

A directory of trusted organisations that can offer additional information, guidance and support.

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Bereavement Support

Specialist support for those who have experienced the loss of a loved one.

Cruse Bereavement Support

Offers free, confidential support for those grieving the loss of a loved one.

Helpline0808 808 1677
cruse.org.uk

Child Bereavement UK

Supports families and educates professionals when a baby or child of any age dies or is dying, or when a child is facing bereavement.

Helpline0800 02 888 40
childbereavementuk.org

Winston's Wish

Support for bereaved children, young people, and their families.

Helpline08088 020 021
winstonswish.org

Mental Health Services

Professional and peer support for mental health and emotional wellbeing.

Samaritans

Provides emotional support to anyone in distress or struggling to cope.

Helpline (free, 24/7)116 123
Hours24 hours a day, 365 days a year
samaritans.org

NHS – Mental Health Support

Call 111 and select option 2 to speak to the NHS Mental Health Crisis Response Service 24 hours a day, 7 days a week.

NHS 24/7 Crisis Line111 (option 2)
Hours24 hours a day, 7 days a week
nhs.uk/mental-health

Mind

Mind provides advice and support to empower anyone experiencing a mental health problem.

Helpline0300 102 1234
Hours9am – 6pm, Monday to Friday
mind.org.uk

Shout 85258

24/7 free, confidential mental health text service. Text 'SHOUT' to 85258. If you're under 19 text 'YM' instead.

Text line (24/7)Text SHOUT to 85258
Text85258
Hours24 hours a day, 7 days a week
giveusashout.org

CALM – Campaign Against Living Miserably

CALM is leading a movement against male suicide. Offers a helpline and webchat for anyone who needs to talk.

Helpline / WhatsApp0800 585 858
Hours5pm – midnight, every day
thecalmzone.net

Papyrus – Prevention of Young Suicide

Provides support to young people under 35 who are experiencing thoughts of suicide, and to those concerned about them.

HOPELINEUK (24/7)0800 068 4141
Text88247
Hours24 hours a day, 7 days a week
papyrus-uk.org

Saneline

Out-of-hours helpline offering practical information, crisis care and emotional support to anybody affected by mental health problems.

SANEline0845 767 8000
sane.org.uk

Wellbeing and Mental Health Helpline

A local mental health and wellbeing helpline providing emotional support and signposting to appropriate services.

Helpline0800 915 4640

Abuse Support

Abuse is when someone causes harm or distress — including control, financial abuse, and physical or mental pain. Help is available.

National Domestic Abuse Helpline

Free and confidential support for anyone experiencing domestic abuse. Available 24 hours a day.

Helpline (24/7)0808 2000 247
nationaldahelpline.org.uk

National LGBT+ Domestic Abuse Helpline

Specialist support for LGBT+ people experiencing domestic abuse.

Helpline0800 999 5428
galop.org.uk

Women's Aid

Support for women and children experiencing domestic violence, including a live chat service and local refuge finder.

Addiction Support

Addiction can include substances like alcohol or drugs, or psychological dependencies like gambling. Support is available without judgement.

Alcoholics Anonymous

A fellowship for anyone who thinks they may have a problem with alcohol. Meetings available across the UK.

Helpline0800 9188 650
alcoholics-anonymous.org.uk

Al-Anon

Support for family members, including children, and friends whose lives are affected by a person with addictive behaviours.

Helpline0800 0086 811
al-anonuk.org.uk

FRANK

Provides honest information and advice about drugs, including information on local support services.

Helpline0800 776600
talktofrank.com

Gamblers Anonymous

A fellowship for anyone who thinks they may have a problem with gambling.

Helpline03300 940322
gamblersanonymous.org.uk

Narcotics Anonymous UK

Support for anyone who thinks they may have a problem with drugs, including alcohol.

Helpline0300 999 1212
ukna.org

Children & Adolescent Support

Young people can struggle with emotions and life challenges. These organisations offer confidential support for children and young people.

Childline

Free, private and confidential support for under 19s. Chat online or call any time.

Helpline (24/7, free)0800 1111
childline.org.uk

Kooth

Children's and young people's online mental wellbeing community — free, safe and anonymous.

NSPCC

Contact the NSPCC to discuss or report a concern about the safety or welfare of a child.

Helpline0808 800 5000
nspcc.org.uk

The Mix

Free information and support for under 25s in the UK covering mental health, relationships, money, work, and more.

Helpline0808 808 4994
themix.org.uk

Debt Management

Financial difficulties can cause significant stress. These services offer free, impartial advice to help you manage debt and money.

StepChange

The UK's leading debt charity. Helps you manage debt and understand your financial options, completely free of charge.

Helpline0800 138 1111
stepchange.org

The Money Advice Service

Free and impartial money advice, set up by government. Covers budgeting, borrowing, insurance, pensions and more.

Helpline0800 138 7777
moneyadviceservice.org.uk

Eating Disorders

Eating disorders involve unhealthy relationships with food, body weight or body shape. With the right support, recovery is possible.

Beat – Beating Eating Disorders

The UK's leading eating disorder charity, supporting people affected by eating disorders and campaigning for better treatment.

Helpline0808 801 0677 (Adults) / 0808 801 0711 (Under 18)
beateatingdisorders.org.uk

Victim Support

Being a victim of crime can be deeply affecting. These organisations offer specialist support for survivors.

MOSAC

Supporting all non-abusing parents and carers whose children have been sexually abused.

Helpline0800 980 1958
mosac.org.uk

Rape Crisis

Specialist support and services for victims and survivors of sexual violence or childhood sexual abuse.

Helpline0808 802 9999
rapecrisis.org.uk

Victim Support

Independent charity helping people affected by crime and traumatic incidents in England and Wales.

Supportline0808 168 9111
victimsupport.org.uk
If you need urgent medical help call 999. If your life is not at risk call NHS 111 for advice.

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